
State Farm® Insurance Agent Mike Miller-Jr
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What our customers say about us...
Axel Cruz
April 3, 2025
1
out of
5
rating by Axel Cruz
"I am writing to express my overall satisfaction with the StateFarm. However, I do have concerns regarding the customer service provided by Jennifer. On several occasions, both myself, two family members with policies here, and a friend have had negative experiences with her. Each situation was different, but the common thread was Jennifer's consistently unpleasant attitude. I believe it's important to address this issue, as it is impacting the experience of multiple clients. If she's unhappy in her role, perhaps a different position would be a better fit for her, because the current situation is becoming untenable. Thank you for your time and attention to this matter."
We responded:
"Axel, thank you for addressing your concerns. My team and I truly appreciate our policyholders. We are constantly striving to improve our customer's experience with our office. We will address the situation and work to improve on our customer satisfaction. Please never hesitate to call me at 281-668-7961 or email me directly at Mike@77034Insurance.com. Thank you again and God bless."